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Refund Policy

C&L Legacy Loaders, LLC

Last updated: October 28. 2025

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1.Overview

This Refund & Cancellation Policy explains how refunds, cancellations, and deposits are handled by C&L Legacy Loaders, LLC (“we,” “us,” or “our”). By reserving or renting a trailer through our website, operated via Wix.com, you agree to the terms below as well as our Rental Agreement and Terms & Conditions.

Our goal is to provide flexible and fair rental terms while maintaining availability and proper maintenance scheduling for all customers.

2. Reservations and Deposits

  • A deposit or payment authorization may be required at the time of booking to hold your rental.

  • This deposit is applied toward your rental charges once the trailer is picked up.

  • Deposits may be made through Wix Payments, Stripe, PayPal, or another approved payment processor integrated with our website.

3. Cancellations

  • Cancellations made at least 24 hours before the scheduled rental start time will receive a full refund of any pre-paid rental fees or deposits.

  • Cancellations made less than 24 hours before pickup may result in a one-day rental charge being withheld.

  • If you fail to appear (no-show) for your reservation without prior notice, your deposit or first-day rental fee will be non-refundable.

  • To cancel, please contact us by phone or email using the contact information below.

4. Early Returns

  • If you return a trailer earlier than your scheduled rental end date, no refunds or credits will be issued for unused rental days once the trailer has been picked up.

  • Exceptions may be made at our discretion in cases of verified emergency or unsafe weather conditions.

5. Extensions and Late Returns

  • Requests to extend a rental must be made at least 12 hours before the scheduled return time and are subject to trailer availability.

  • Additional days will be charged at the current daily rate.

  • Late returns without prior notice may incur additional fees at the standard daily rate plus any applicable surcharges outlined in your Rental Agreement.

6. Refund Processing

  • Refunds are processed using the original payment method used for the reservation.

  • Refunds may take up to 7–10 business days to appear, depending on your payment provider’s processing time.

  • For cash or manual payments, refunds will be issued by check or electronic transfer.

7. Non-Refundable Charges

Refunds will not be issued for:

  • Rental periods already in progress.

  • Damage, cleaning, towing, or administrative fees described in the Rental Agreement.

  • Loss of use, diminished value, or late return charges.

  • Optional equipment or accessories once issued and accepted at pickup.

8. Weather-Related Cancellations

  • If severe weather prevents safe towing or operation of the trailer, we may, at our discretion, reschedule your rental or issue a refund.

  • Customers are encouraged to contact us promptly in such situations for assistance.

9. How to Request a Refund or Cancellation

To request a refund, cancellation, or reschedule, please contact us directly:

C&L Legacy Loaders, LLC
📍 14109 County Road 478, Anna, TX 75409
📧 Email: cllegacyloaders@gmail.com

📞 Phone: 469.659.9004
🕓 Business Hours: 8:00AM - 8:00PM

Please include your name, reservation number, and rental dates in your request.

10. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time to reflect business or legal updates. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

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